When it comes to delivering shareworthy CX, what do staffing customers want most? Check out these eyeopening statistics, and get the full CX Infographic here:

The stakes are high

• 43% of customers will pay more for a great experience
• 73% of buyers point to CX as an important factor in purchasing decisions
• 13% of unsatisfied customers will tell 15+ people they’re unhappy, but 72% of customers will share a positive experience with 6+ people
• 65% of buyers find a positive experience with a brand to be more influential than great advertising
• By 2020, customer experience will overtake price and product as the key brand differentiator

Takeaway: Improving CX can boost your bottom line.

The human touch is still important

• 71% said employees have a significant impact on their experience
• 59% feel companies have lost touch with the human element

Takeaway: Make sure tech complements (not replaces) personal service.

For more staffing industry customer experience insights, check out the full CX infographic.

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